How to Become a Client - Individuals
Clients rightfully expect their financial institution to deliver appropriate and high-quality services while ensuring the safety and security of their assets. To meet these expectations, financial institutions implement the “Know Your Customer” (KYC) principle.
In accordance with this principle, we regularly request our clients to provide information regarding their financial activities and to keep their personal data up to date. The collection of such information aids in the prevention of financial fraud and identity theft and helps to safeguard your assets and interests.
Your registration as a client of FFBH is conducted in full compliance with the applicable legal framework, including but not limited to the Markets in Financial Instruments Act (MFIA), the Measures Against Money Laundering Act (MAMLA), the Measures Against the Financing of Terrorism Act (MAFTA), the Tax and Social Security Procedure Code (TSSPC), the Personal Data Protection Act (PDPA), Delegated Regulation (EU) 2017/565, as well as related regulations, ordinances, and other applicable rules.
Below is an outline of the remote identification process and the procedure for entering into a contractual relationship with FFBH.
I. As a n Individual, You Must Prepare at a Minimum:
- A certified copy of your national identification card (front and back), containing a handwritten note including your full name, date, and signature.
- A utility bill or a bank certificate — a scanned copy or an electronic file evidencing payment of a utility service (electricity, water, heating) or a bank-issued certificate clearly indicating your full name and registered address. The information on the document must match the data in your identification card.
II. You must complete a questionnaire, which can be found HERE, and upload the above-required documents at the end of the form.
III. Within 24 hours, a representative of FFBH will contact you to schedule a specific date and time for a video identification session.
Please note that during the identification procedure, you may be requested to provide additional information or documentation in order to clarify certain circumstances and/or to establish the origin of your funds.
IV. Upon preliminary verification and approval by our staff, and as part of the identification process, you will be required to participate in a video call during which you must present both sides of your ID card.
The video session will be recorded in compliance with the requirements of the MAMLA.
V. Upon successful completion of the identification procedure and verification of the information required under MAMLA and MFIA, you will be provided with an investment services agreement, which can be executed in one of the following ways:
- Signed using a qualified electronic signature (QES) and submitted via email;
- Signed in the presence of a notary, with a notarized signature, and sent via post or courier;
- Signed in person at the FFBH premises.
VI. Upon execution and receipt of the agreement, your securities trading account will be deemed open, and you may contact a representative at trading@ffbh.bg to initiate order placement.
VII. In the event that the agreement is to be executed through a proxy, a notarized power of attorney with explicit authorization to conduct transactions in financial instruments must be provided.
Please contact our compliance team at compliance@ffbh.bg for further instructions and assistance.
Note: All data and documents collected by FFBH from clients and/or prospective clients are stored and/or destroyed in accordance with the requirements of the Personal Data Protection Act and the General Data Protection Regulation (Regulation (EU) 2016/679).